Gift voucher
the gift voucher can only be redeemed when placing an order
(shopping cart - bottom left)
Reservations for the second meeting in Prostejov: more here
Reservations for the second meeting in Prostejov: more here
Consolidation and additional adjustment of orders
Every single order sent to our system is handed over to our colleagues shortly after receipt, who are fully dedicated to completing it as quickly as possible and then dispatching it. Unfortunately, for technical reasons, we do not combine orders and they cannot be modified, so always consider each order carefully!
Problems paying for your order
If there is a complication when paying for your order, for example due to an internet outage, please do not order again and contact us immediately by phone or email.
We will solve the problem right away. For example, the order could be duplicated for us.
Did you not receive your order confirmation by email?
If you have not received an email confirmation from your order, please contact our support as soon as possible. Of course, we will solve the problem right away.
It is not possible to pay cash on delivery by card at the post office
Due to the high fees, it is not possible to pay cash on delivery by card at the post office - if you choose a branch where you can only pay by card, the shipment will be sent to another location near your collection point.
You will not find all our goods in the store
Due to our large number of products, we cannot display all the goods in our store, so for those who live nearby or are passing by and are going to visit us, we recommend that you make a personal collection of the order. In the event of a larger order, please contact us and arrange for the order to be collected on the date of your choice. We need a short time to prepare all your ordered products.
Fulfillment of orders
We ship orders within 1-10 days depending on the number of orders.
When that you are in a hurry to place your order for any reason, please include this information in the notes.
We handle all emails (requests, information, questions) within 7 days.
Gift voucher
the gift voucher can only be redeemed when placing an order
(shopping cart - bottom left)
Claim for damages
Before sending the order, you agree that, in the event of non-acceptance of the ordered shipment, you undertake to pay us all the costs associated with it, i.e. the costs of packaging, sending and returning the unclaimed undamaged shipment (including any contractual fine), for the reason of breach of the purchase contract according to Act No. 89/2012 Coll., Civil Code, related to the claim for compensation for caused damage.