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Important Order Information

Below you will find important information regarding order processing, payments, shipping and personal pickup at www.mn-modelar.cz.

Order merging and modifications

Each order is forwarded for processing and dispatch shortly after being placed. For technical reasons, orders cannot be merged and no additional modifications are possible once submitted.

Payment issues

If a payment issue occurs (for example due to an internet outage), please do not place a new order and contact us immediately. We will resolve the situation promptly.

Order confirmation not received?

If you did not receive your order confirmation email, please contact our support team. We will resolve the issue immediately.

Cash on delivery – Zásilkovna

Due to high fees, card payment for cash on delivery is not available. If you select a pickup point that accepts card payments only, the shipment will be redirected to a nearby available pickup location.

Product availability at the store

Due to the wide range of products, not all items are physically displayed at the store. We recommend placing an order with personal pickup in advance.

Order processing time

Orders are dispatched within 1–10 business days depending on the current workload.

Gift voucher

Gift vouchers can only be redeemed during checkout (shopping cart – bottom left).

Claim for damages

By submitting an order, you agree to cover all costs related to an uncollected shipment in accordance with applicable law.

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Setting consent to personalization

With your consent, we may use the information below for the following purposes or share it with selected partners. You can adjust your settings for individual purposes (types of processing) and confirm your choice with the "Save settings" button:

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Necessary cookies

These are technical files that are necessary for the correct behavior of our website and all its functions. They are used, among other things, to store products in the shopping cart, display products on request, control filters, personal settings and also set consent to the use of cookies. Your consent is not required for these cookies and it is not possible to remove it.

Analytical cookies

They count website traffic and, by collecting anonymous statistics, enable the operator to better understand their visitors and thus constantly improve the site.

Marketing cookies

They collect information to better tailor advertising to your interests, both on and off this website.

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Setting consent to personalization

To make it easier for you to browse the site, to offer you customized content or advertising, and to analyze traffic anonymously, we use cookies that we share with our partners for social media, advertising, and analytics. You can adjust their settings with the "Edit settings" link and you can change it at any time in the footer of the website. You can find more detailed information in our Policy on the protection of personal data and the use of cookies.

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